Frequently Asked Questions

Standard shipping typically takes 3–5 business days within the UAE. International orders may take 7–14 business days depending on your location. Express shipping options are available at checkout.

We currently offer delivery only within Dubai. Delivery times may vary depending on your location.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time through our shipping partner's website.

Absolutely. Our Arabic and French perfumes are crafted with high-quality ingredients and concentrated formulas, ensuring exceptional longevity. Most fragrances last 6–12 hours depending on skin type and application.

Yes, we guarantee 100% authentic perfumes. All our products are sourced directly from authorized distributors.

Consider the occasion, season, and your personal preferences. Our product descriptions include detailed scent notes to help you decide. You can also contact our team for personalized recommendations.

We do not offer returns or refunds. All sales are final.

No, exchanges are not available. We only provide replacements for eligible issues.

Please contact us within 48 hours of delivery with clear photos or an unboxing video. Once verified, we will arrange a replacement for the same product at no additional cost.

We accept all major credit cards, debit cards, UPI, net banking, and secure online payment methods.No, Cash on Delivery is not available. All orders must be prepaid.

Yes, absolutely. We use secure and encrypted payment gateways to protect your payment information. Your financial data is processed safely by trusted providers.

We currently operate exclusively online to offer you the best prices and widest selection. However, we're planning to open showrooms in select locations soon. Stay tuned for updates.

Our customer service team is available via email, phone, or live chat. Visit our Contact Us page for all available options. We typically respond within 24 hours during business days.